Our Promise

TERMS & CONDITIONS

1. Payment:

Red Threads accepts cash, checks, credit/debit cards, and bank transfers. Bank transfers are strongly encouraged for orders over $1,000.00. Orders over $500 paid by a credit card will have a 3% convenience fee added. If you choose to pay by check, you will incur a $100 fee if the check is returned. Payment is due following quote & mockup approval and prior to garment ordering and order production, unless other terms have been agreed upon.‍ We will not print your order until we have received payment in advance,

2. Net Terms:

For customers on net terms, if payment is not made within the allotted time, an additional financing charge will apply. Invoices not paid within 30 days of project completion will be subject to an 8% charge and 15% after 60 days. Projects unpaid after 90 days are subject to legal action.‍

3. TurnAround Time:

Typical turnaround time is 10-15 business days after you have approved the quote and mockup and submitted payment. If you choose to pay by check, the turnaround time begins when the check is processed. Some finishing and fulfillment services will add additional time to our standard turnaround, as well as larger orders. The standard turnaround does not include ship time for finished goods or holidays. If you do not request a firm deadline until after you’ve paid for your order, we may not be able to accommodate your request or your order may incur a rush fee. Weather delays, vendor shipping delays, etc. may also add additional time and are not factored into the standard turnaround. Our turnaround is subject to change during our busy seasons and could be as long as one month out. We will give you an accurate turnaround once you submit an order and we will keep you updated if any delays occur.

4. Rush Fee:

If a firm deadline is required, please let us know prior to quote/mockup approval and payment so we can schedule appropriately. Rush fees apply to orders outside of our standard turnaround and are based on order volume and requested deadline. This fee will be included on your quote. Failure to inform us of a firm deadline prior to order confirmation and payment may result in additional fees and the inability to meet your deadline. Due to possible spoilage and/or manufacturer defects, exact quantities are not guaranteed on rush orders.

‍5. Garment Selection:

Whether or not the customer likes the garment they choose is the sole responsibility of the customer. Our hope is that our customers do the appropriate research on garments before placing an order. Our project managers are here to help you during this process. If you’re worried about color/fit/material, we highly suggest ordering samples of blank garments before placing your order. We will invoice you for the cost of the blank garment prior to providing these samples. While we do guarantee our print quality, we cannot guarantee you’ll be happy with your choice of garment unless you’ve ordered samples or researched the garment. Customers are more than welcome to come to our showroom to view samples. Keep in mind, our showroom is a very small selection of the garments we’re able to order from our vendors.

6. Inventory:

Red Threads is not responsible for items that are out of stock or discontinued. We do our best not to quote you for items that are out of stock. If we run into inventory issues after you’ve finalized your order and submitted payment, we can provide you with a list of comparable garments, put your order on hold until the item is restocked, or remove the item from your invoice completely. If you choose to wait for the item to be restocked, we cannot guarantee the initial turnaround time regardless of the vendors estimated restock date.‍

7. Manufacturer Defects:

Red Threads is not responsible for mistakes or defects caused by the manufacturer or distributor. This includes but is not limited to: mislabeled sizes, differing dye lots, garment defects, stitching errors, holes, ripped seams, etc. Manufacturer defects fall under our allowed spoilage rate for most orders. If you require exact quantities, we recommend ordering at least one additional of each size.

‍8. Customer Supplied Garments:

For customers who choose to supply their own garments, we require a detailed list of the garments including style number, material content, color(s), and quantities of each size before we can move to production. We may be unable to print on certain garments based on material content or construction, so it’s important we have this information as soon as possible. When printing on customer supplied goods, we do not offer replacements or refunds of garments spoiled in the decoration process. We recommend providing additional garments in each size, style, and/or color in the event of spoilage. Exact quantities are not guaranteed unless additional garments are provided. We require quote/mockup approval and payment prior to dropping off or shipping us any customer supplied garments.

‍9. Order Changes:

Any changes requested after payment has been submitted is subject to a fee, unless these changes are due to inventory issues. Any changes to your order following payment will likely delay your order even if you paid a rush fee and/or requested a firm deadline. It is imperative you do not place an order until you have finalized the details. Once payment is submitted and the project is scheduled, we start working on different aspects of the job right away and changes become costly and time consuming. If changes require us to return items that were already ordered, the customer is responsible for all shipping and restocking fees charged by the vendor.

10. Order Cancellation:

In the event you need to cancel your order, refunds will be based on the status of the order and may be subject to penalties, fees, and/or shipping and restocking charges. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. If you are issued a refund, please allow 5-7 days for your refund to be processed.‍

11. Art Guidelines:

All art must be submitted in vector format, preferably at 300dpi resolution or higher and sized to your desired print size and text must be converted to outlines or artwork expanded. Other acceptable formats are EPS, PSD, AI, and PDF. Printing can only be as good as the artwork provided. Red Threads is not responsible for low quality art files, misspelling, errors, or issues in the art files. We do our best to catch errors, but it is not a guarantee. If it is in the art file you provided and the digital mockup is approved for printing by you, that is what we print. By submitting artwork to us, you authorize that it is not copyrighted by any third party. In the event that you have not checked if the artwork is copyrighted, you agree to pay in full for all liability, damages, and attorney fees that may be incurred in any legal action connected with copyright infringement involving the submitted artwork provided and approved by you. In most cases, art separations are covered by Red Threads. In the event the artwork is outside of our ability and requires outsourcing, separations or art creations are subject to a fee.

12. Mockup Approval:

Prior to garment ordering and production, we require customer approval of digital mockups. Your order will not be scheduled and turnaround does not start until mocks have been approved and payment has been submitted. The mockup must be thoroughly checked by the customer for spelling, colors, placement, and size specifications of the design. It is imperative to look over every detail of the mockup, as this is our production team’s guide for printing your order. The mockup you approve is what we print. Red Threads is not responsible for corrections requested after the mockup has already been approved. Any modifications requested after approval will result in production delays and could incur additional fees. Digital mockups may vary slightly from the physical product.

‍13. Print Placement:

We load your garments on the press according to the approved digital mockup and we do our best to get the exact same placement of your design on every garment. Since there is still a human element involved with screen printing and garment construction, we are not liable for print placement with less than a ¼” variance. We will not offer refunds or reprints on designs with a ¼” variance in the design placement. As garments go up in size, it’s industry standard to drop the design ¼” per size. Unless you specify an exact placement, we will use our best judgement.‍

14. Non Standard Print Placement:

Due to the inconsistencies with non-standard print locations, Red Threads does not print over hems, seams, or zippers. Pocket prints are on a case by case basis. Although hoodies are a standard garment, due to the additional labor that goes into printing fleece, a $1.00 fee per print location is built into the final cost.

15. Screen Size:

We use the same set of screens per design ordered; meaning, the graphic will print the exact same size on all garments no matter the size of the garment we are printing on. If you would like to have different screen sizes made for different garment sizes, please let us know at the beginning of the order process. Additional fees will apply.

16. Color Matching:

All colors in a design will be matched to the closest ink color we have in stock without additional fees. We recommend providing a physical sample for guaranteed accuracy if you’re wanting to match prints you’ve had done in the past. Pantone color matching is available for an additional $35.00 fee per color. It’s difficult to match exact Pantone colors with screen printing inks or digital prints. Due to the inconsistent nature of inks and the uncontrollable variable of how they are affected by the base garment’s color, Red Threads is not responsible for minor inconsistencies found in the print color and will not issue refunds or reprints. Discharge printing methods or garments with synthetic fiber content may yield variations in the final print as these factors sometimes alter the ink color after printing and curing. If you have any concerns regarding inconsistencies, we would be happy to explore options to ensure you get the end results you’re looking for in advance of the print run. Unmet expectations when using discharge inks will never result in refunds or discounts.

17. Shipping:

We offer free shipping and delivery on orders over $500. We can ship your completed order via UPS and freight. Please let us know as soon as possible if your order requires shipping upon completion so we can factor this into your quote. Shipping time is not included in turnaround time. Once the shipment is handed over to the carrier, we cannot guarantee exact delivery dates. Red Threads is not responsible for shipping delays caused by weather or the shipping company.‍

18. Split Shipping:

We can split your order and ship to multiple locations for an applicable fee. Please let us know if your order requires split shipping before we print and box your order. Additional charges may apply if your request is submitted after your order has already been completed and boxed.‍

19. Quality Assurance:

We do our best to check every garment before it is boxed, but there are times when things are missed. It is your responsibility as the customer to double check quantities and quality as soon as you receive your order. If you find that something is incorrect, please notify us within 72 hours of receiving your order. Once notified, we will do our best to take care of the issue in a timely manner. In the event we reprint your order, you are required to return the misprints/spoilage. Red Threads is not responsible for errors with your order if notified after 72 hours of order receipt. Red Threads is also not responsible for any lost income, customers, and/or contracts if defective garments are sent out to your end customer. While our team does check the quality of each garment, the final quality check is the customer’s responsibility.

20. Misprint Allowance:

We do our best to minimize misprints and spoilage, but since we’re only human, it does happen from time to time. We hold ourselves to a 3% spoilage allowance per design. This allowance means that we will not reset up and rerun the print. We will apply one of several methods to make it right that might include a free garment, discounted garment, or credit on your account towards a future order. Red Threads reserves the right to decline credits, refunds, and reprints under the spoilage allowance. In the event that Red Threads makes an error in printing your shirts over the allowed spoilage, we will either provide a credit, refund, or reprint the misprinted garments for you. This includes errors such as printed the wrong art, printed the wrong location, printed the wrong garments, screen came out of registration, bad dye lot, etc. Since misprints can happen, we encourage you to order extra garments if you need exact quantities. Due to the nature of the screen printing process, we are unable to set up screens just to print a single shirt.

21. Returns & Refunds:

Red Threads does not accept returns of printed garments if the quote and mockup have been approved and we’ve printed your order exactly as laid out in the work orders, invoices, and mockups. If you choose to cancel your order, refunds will be based on the status of the order and may be subject to penalties, fees, and/or shipping and restocking fees. If the order has already been completed or the garments have been altered in any way from their original form, we are unable to provide a refund of any kind. If your full order has been misprinted, we will provide a credit, refund, or reprint your order upon request after you return the misprints.

22. Communication:

If you require precise measurements of artwork, Pantone color matching, or press checks, this must be communicated prior to quote and mockup approval. It is the customer’s responsibility to make sure these requests are communicated to the project manager working on the order.

23. Customer Relations:

We prioritize high-quality printing and good relationships with our customers. We reserve the right to refuse an order for any reason to ensure we can continue providing quality prints and service.‍

24. Customer Satisfaction:

We do our best to ensure accuracy with every order and make sure your prints not only exceed expectations but our customer service is a positive and welcoming experience. If you have any questions or concerns regarding print quality or order accuracy, we ask that you reach out to us within 72 hours of receiving your order. We will do everything within reason to ensure your project meets your expectations. Please reach out with any questions, inquiries, or concerns at any point before, during, or after your project.

25. Hours:

Red Threads operates Monday - Thursday 9am-5pm, and 9am - 4pm on Fridays. We reserve the right to modify daily hours of operation without notice.

26. Holidays:

Red Threads is closed on the following holidays. These days will not be considered operational business days and will not count towards turnaround time. Red Threads reserves the right to close any other days throughout the year for any reason without notice.

*New Year's Eve

*New Year's Day

*Independence Day

*Labor Day

*Thanksgiving Day

*Friday after Thanksgiving

*Christmas Eve

*Christmas Day